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CASE STUDY An agile and flexible supply chain for Argos www.tdg.eu.com TDG (UK) Ltd TDG Head Office, Euroterminal, Westinghouse Road, Trafford Park, Manchester M17 1PY United Kingdom Contact us to find out how we can release value from your supply chain T: 0800 0288 834 E: The Challenge began talks with TDG regarding their requirements for a new, dedicated distribution centre. TDG was already running an established and successful regional distribution facility in Scotland. Mossend provided an idea location but, due to other customers also utilizing the site, there was insufficient capacity to cope with an operation the size of Argos. However both Argos and First taking time to understand Argos’ operational solution to pitch. This initially involved some discussion with the existing TDG Mossend warehouse customers regarding Proposals regarding staffing levels were also included. These plans were presented to Argos as a possible solution for TDG secured a 5-year contract with Argos in June 2005. The Client stores, as well as online and over the telephone. 103 of these stores are serviced from Mossend. In the last financial year, Argos sales topped £4.6billion, with an operating profit of £266 million. Argos The Solution/Benefits Today, TDG Mossend is a busy distribution centre 100 Argos stores across Scotland, Northern Ireland and some areas in the north of England. Following its revamp, TDG Mossend now provides Argos the art voice pick technology The permanent complement of 256 staff at Mossend includes a 30 strong senior and first line management team, over100 warehouse staff, 80 drivers, 40 office based support staff and 3 dedicated trainers. the TDG solution was a dedicated security team on site 24 hours a day, 365 days a year. TDG’s recommended security provider is now used by Argos The EPOS system in individual stores feeds into the Argos central server in Milton Keynes. This system automatically updates the regional distribution centres throughout the day, prioritising stock requests into A, B and C bands according to TDG Mossend delivers 5 – 7 times a week to each store, depending on demand levels. in: Estonia, Latvia, Holland, Germany and France. “Our customers quite rightly have high expectations of us, and as a consequence Argos also expects extremely high performance standards from its partners. TDG have worked hard to build a motivated and highly responsive distribution centre which now delivers excellent support across the Northern Catherine McDermott, Distribution Director, Argos