are now more dependent than ever on the resilience of our IT systems.” One example is the move toward entering data directly onto computer from the telephone or from automated stock movements within Distribution Centres, with few or no manual records as backup. The impact of loss of data becomes more significant and traditional store supply, together with an increased the level of home and direct supplier delivery.” Similarly, where an incident occurs in a single store, continuity plans are designed to minimise customer inconvenience during the recovery period, by ensuring stock levels are increased at stores within close proximity to plans.” Argos take staff to the recovery centre both to test and review recovery strategies and plans. Regular exhibitions also demonstrate the recovery process, describing incidents and near incidents which have occurred. This helps with familiarisation and adds a valuable element of realism to the process. Throughout, Insight has enabled skills transfer to take place, documenting all aspects of the on-going programme in a clearly understandable and maintainable format. On several occasions in recent years, problems have demanded the invocation of Argos’ business continuity plans. The most potentially damaging of these arose in Autumn 1998 with a major computer failure at the company’s Acton Gate call centre. As part of the recovery plan, within 24 hours the establishment of a supplementary call Insight Consulting is the leading independent provider of services and solutions for information security, business continuity and risk management. We offer a complete, end-to- end portfolio encompassing: Research Consultancy Testing Implementation Training Recruitment Managed services Insight is BS7799 certified, is an S-CAT Category 7 supplier and subscribes to the CESG Listed Advisor Scheme (CLAS) and CHECK services. If you’d like to discuss how Insight could help you improve security in your organisation, email us at insight@insight.co.uk or visit our web site at www.insight.co.uk Insight Consulting Churchfield House 5 The Quintet Churchfield Road Walton on Thames Surrey KT12 2TZ United Kingdom Tel: +44 (0)1932 241000 Fax: +44 (0)1932 244590 www.insight.co.uk Business continuity centre at the business recovery centre was underway. Overseen by a six-strong Argos team and with Insight providing direct assistance, 70 fully operational call centre
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